Shipping policy

Shipping Policy

Last updated: August 3, 2026

ISSULO delivers orders across Pakistan through trusted courier partners. Please review the following shipping information before placing your order.

Order Processing

Orders are normally processed within 1–2 working days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day. During sales, launches or promotional periods, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery time after dispatch is:

  • Major cities: 3–5 working days

  • Remote areas: 5–7 working days

Delivery times are estimates and may be affected by public holidays, weather conditions, courier delays, security restrictions or other circumstances beyond ISSULO’s control.

Shipping Charges

Applicable shipping charges are displayed at checkout before the order is confirmed.

Free shipping may be offered during selected campaigns or promotions. Such offers will apply only when clearly displayed on the website and when the stated conditions are fulfilled.

Cash on Delivery

Cash on Delivery may be available for eligible orders and locations within Pakistan.

Customers are requested to keep the payable amount ready at the time of delivery. The courier may not allow the parcel to be opened before payment.

Order Confirmation

ISSULO may confirm Cash on Delivery orders through a phone call or WhatsApp message before dispatch.

Orders may be delayed or cancelled if the customer does not respond to confirmation attempts or provides incomplete information.

Order Tracking

Once an order has been dispatched, tracking details may be shared through SMS, WhatsApp or email.

Tracking information may take up to 24 hours to become active after dispatch.

Correct Delivery Information

Customers are responsible for providing the correct:

  1. Full name
  2. Phone number
  3. Complete delivery address
  4. City and area details
  5. Nearby landmark, where necessary

ISSULO will not be responsible for delays or failed deliveries caused by incorrect, incomplete or unavailable customer information.

Failed Delivery

If delivery fails because the customer is unavailable, refuses the parcel or provides an incorrect address, additional courier charges may apply for re-dispatch.

Repeatedly refused Cash on Delivery orders may affect the customer’s eligibility for future Cash on Delivery purchases.

Damaged or Open Parcels

If a parcel appears visibly damaged, opened or tampered with at the time of delivery, the customer should refuse the parcel and immediately contact ISSULO.

Customers should record an unboxing video to support claims relating to missing, wrong or damaged products.

Changes Before Dispatch

Customers should contact ISSULO as soon as possible if they need to correct their delivery address or phone number.

Changes cannot be guaranteed after an order has been dispatched.

International Shipping

International shipping is not currently available through standard website checkout. Customers interested in international orders may contact ISSULO directly for availability, charges and delivery estimates.

Contact Us

WhatsApp: +92 305 4275625
Email: Contact@issulo.com
Website: www.issulo.com
Address: Millat Chowk, Flat No. 85B, 2nd Floor, Faisalabad 38000, Pakistan