Refund policy

Return & Exchange Policy

Last updated: August 3, 2026

At ISSULO, customer satisfaction is important to us. If you experience an issue with your order, you may request a return or exchange within 7 days of receiving your parcel.

Eligibility for Return or Exchange

An item will be eligible only if:

  1. The request is submitted within 7 days of delivery.
  2. The product is unused, unworn, unwashed and in its original condition.
  3. All tags, labels and original packaging are intact.
  4. The item has no stains, perfume, body odour, damage or signs of use.
  5. A valid order number or proof of purchase is provided.

Items that do not meet these conditions will not be accepted.

Size Exchange

Size exchanges are allowed within 7 days of delivery, subject to stock availability.

Customers are responsible for the return courier charges and the delivery charges for the replacement item when the ordered size needs to be changed.

If the requested size is unavailable, the customer may select another available product of equal value or receive store credit.

Wrong, Damaged or Defective Items

If you receive a wrong, damaged or defective item, please contact us within 48 hours of delivery and provide:

  1. Your order number
  2. Clear pictures of the product
  3. A picture of the courier label
  4. An unboxing video, where available

After verification, ISSULO will arrange an exchange and cover the applicable courier charges.

ISSULO may refuse a claim if the product has been worn, washed, altered or damaged after delivery.

Returns and Refunds

Refunds are available only when:

  1. A wrong, damaged or defective item was delivered; and
  2. A suitable replacement is unavailable.

Refunds are not available for incorrect size selection, change of mind, dislike of colour or personal preference. In these cases, an eligible exchange may be offered.

Original delivery charges are non-refundable unless the mistake was made by ISSULO.

Approved refunds will be processed through an available payment method after the returned product has been received and inspected. Processing may take 3–5 working days after approval.

Non-Returnable Items

The following items cannot be returned or exchanged:

  1. Customized or personalized products
  2. Items purchased through clearance or final-sale offers where clearly stated
  3. Used, washed, altered or damaged products
  4. Items without original tags or packaging
  5. Items returned after the 7-day period

Exchange Process

To request an exchange or return:

  1. Contact ISSULO through WhatsApp or email within the applicable period.

  2. Share your order number and reason for the request.

  3. Wait for confirmation and return instructions.

  4. Send the product to the provided return address.

  5. After inspection, the approved exchange, store credit or refund will be processed.

Do not send a parcel without receiving confirmation from ISSULO.

Order Inspection

Please check the size, colour and condition of your product before removing tags or using it. ISSULO reserves the right to reject returned items that do not meet this policy.

Contact Us

WhatsApp: +92 305 4275625
Email: Contact@issulo.com
Website: www.issulo.com
Address: Millat Chowk, Flat No. 85B, 2nd Floor, Faisalabad 38000, Pakistan